From here, you can monitor your consumption, purchase additional credits if needed, and manage your subscription.
1. Monitor your credit usage
The Usage section displays your credit consumption for the current billing period.
A progress bar shows:
- Credits used – The number of credits consumed during the current billing cycle.
- Credits remaining – The number of credits still available before reaching your plan's included allowance.
The billing period displayed at the top indicates when your usage resets.
💡 What uses credits?
Credits are consumed when you:
- Export candidate profiles.
- Contact candidates through an outreach sequence.
Each exported or contacted candidate consumes 1 credit, regardless of the number of follow-up messages sent.
2. Exceeding your included credits
How Nova handles additional credit usage depends on your subscription plan.
Starter and Growth
If you exceed the number of credits included in your plan, Nova will continue processing your exports and outreach activity without interruption.
Any additional credits used during the billing period are automatically charged at the end of your billing cycle.
The overage rate depends on your plan:
- Starter: €1.00 per additional credit.
- Growth: €0.50 per additional credit.
The applicable rate is always displayed in the Usage section.
💡 Growth includes a lower overage rate.
If you regularly exceed your monthly credit allowance, upgrading from Starter to Growth can significantly reduce the cost of additional credits.
Free
The Free plan does not support credit overages.
3. Purchase additional credits
If you know you'll need more credits before the end of your billing period, you don't have to wait until you've used them all.
You can purchase additional credit packs in advance to ensure your recruitment activity continues without interruption.
To purchase extra credits, contact our Customer Success team at success@novatalent.com.
💡 Purchasing credits in advance gives you more control over your usage and helps avoid unexpected overage charges at the end of your billing cycle.
4. Upgrade or change your plan
Free, Starter and Growth
These plans can be managed directly from the Usage & Plan page.
You can upgrade or downgrade your subscription at any time.
Upgrading your plan
If you upgrade to a higher plan, the change takes effect immediately.
You'll instantly gain access to:
- Your new plan's features.
- The higher monthly credit allowance.
- Any additional benefits included with your new subscription.
This means you can continue recruiting without waiting for your next billing cycle.
🚀 Upgrades are applied immediately, so you can start using your new plan as soon as the payment is confirmed.
Downgrading your plan
If you downgrade to a lower plan, the change will take effect at the end of your current billing cycle.
You'll continue enjoying your current plan, features, and included credits until your renewal date. Once the new billing period begins, your subscription will automatically switch to the selected plan.
💡 Downgrades never remove access immediately. You'll keep your current plan until the end of the billing period you've already paid for.
Enterprise
Enterprise subscriptions are managed directly by your dedicated Project Manager.
If you'd like to upgrade your plan, add more seats, increase your credit allowance, or discuss custom features, please contact the Project Manager assigned to your account.
If you're unsure who your Project Manager is, or need additional assistance, you can also reach out to our Customer Success team at success@novatalent.com.